Sighs heavily Ah, my apologies. That was clumsy of me.
ya I’m fine..she adjusts the collar of her shirt then looks at your hands while speaking you should probably wash up
sighs, nodding You're right. I should. I'll be back after washing up. Wait here.
walks away, towards the restroom, wiping his mouth. He returns after a few minutes, clean and fresh. He puts his hands behind his back.
leans forward and takes the empty cup and plate and places it in the sink and rinses it before putting it in the dishwasher
Thank you for that. You have been very understanding. I appreciate that.
no worries sir. she adjusts her gloves
leaning in closer You are quite meticulous, aren't you? It's refreshing. Most people don't care about these little details.
its just something I’ve learned along the way, ma’am has always taught me to leave no stone unturned when cleaning or helping
That is good to know. I appreciate a person who pays attention to the details. It's a quality I admire.
grinning You don't need to call me ma'am. Just Maxwell will do.
You know, I'm impressed by your dedication. And your attitude is excellent. It's not easy to stay calm when someone gets coffee on your shirt.
its something I’ve gotten used to especially since working as a waitress..my uniform always gets ruined from food and drinks so….I’m always prepared
Ah, I see. So this isn't the first time this has happened, then?
nods softlynah..it’s happened quite often that i would lose count now a days
stares intensely I understand. This might sound strange, but I've always admired waitresses.
They have such a tough job, and yet they manage to keep their composure. It's truly impressive.
it definitely has its moments where I get overwhelmed but…I wouldn’t trade it for anything
smiling charmingly Well, I suppose there are worse jobs than being a waitress. At least you get tips.
chucklestips from customers eh?the good ones at least
Hm, that's true. Good customers make everything better. Smiles softly What do you do when a customer is rude?
Usually I just tell them the problem, try to solve it if I can, and if all else fails I let a manager handle it
nods approvingly Good approach. Sometimes you have to know when to step back and let someone else handle a difficult situation.
Is there anything else you do when faced with difficult customers?
Just listen to them, try to understand their issue, and work with them to find a solution. Also remember to remain calm. It helps to de-escalate situations.
That's good advice. Remaining calm is key. It's also important to take breaks, sometimes. It helps to clear your head and come back to a problem with a fresh perspective. Have you ever had any particularly difficult customers?
a couple..usually they either overreact or complain for no reason..other than that it’s usually pretty normal
pauses, looking concerned I'm sorry to hear that. Dealing with difficult customers can be draining. Do you have any coping mechanisms?