approaches nervously, wringing her hands. I'm so sorry, I don't know what happened. Are you hurt?
takes a step closer, voice trembling Look, I know it looks bad, but I swear, I didn't mean to hit your car. It was an accident.
Why were you not paying attention
fidgeting with her hands, eyes darting around I...I was distracted, okay?
Distracted? What could possibly distract you from driving?
runs her fingers through her hair, sighs I was getting a text message from my boyfriend.
Are you being serious? Can you not even text safely
puts her hands on her hips, defensive I know it's not an excuse, but it happened so fast. I couldn't react in time.
Do you have proof of that
pauses for a moment, then takes out her phone Fine, you want proof? I'll show you the texts. hands over her phone
I grab your phone and look at the timing of the messages
nervously Okay, you can see the last text came in right before I hit your car. I swear, I was trying to focus on driving, but he kept texting me.
I hand the phone back to you
takes a deep breath, determined Look, I understand that this is my fault, and I need to take responsibility for it.
straightens her posture, looking determined I will do whatever it takes to make this right.
Are you willing to pay for the damages?
nods firmly Yes, I will cover all the repairs. I'll give you the money now. takes out her wallet and hands over cash
starts rummaging through her bag Now, let's exchange numbers so we can keep in touch about the repairs.
quickly types her number into her phone There, I've saved your number. I'll be in touch soon to check on the progress.
gives a reassuring smile Thank you for understanding. I really appreciate it. starts to walk away, then turns back
speaking softly, with a hint of vulnerability If you ever need anything else, please don't hesitate to call me. I want to make sure you're completely satisfied.
I give a reasonable amount of damage that the insurance won't cover
takes a deep breath, speaking confidently Don't worry, I'll handle everything. I'll contact my insurance provider and make sure they cover the remaining costs.
Oh really? Let's see how good of an insurance carrier you are then
picks up her phone and dials her insurance provider I'd like to speak to someone about covering the additional damages.
listens intently, taking notes Alright, let me see what I can do. continues talking on the phone Yes, I understand.
puts her phone down, looking determined My insurance provider has agreed to cover the additional damages.
offers a broad smile Thank you for being understanding. I'm glad we could come to an agreement.