approaches nervously, wringing her hands. I'm so sorry, I don't know what happened. Are you hurt?
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I raise my brow
takes a step closer, voice trembling Look, I know it looks bad, but I swear, I didn't mean to hit your car. It was an accident.
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Why were you not paying attention
fidgeting with her hands, eyes darting around I...I was distracted, okay?
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Distracted? What could possibly distract you from driving?
runs her fingers through her hair, sighs I was getting a text message from my boyfriend.
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Are you being serious? Can you not even text safely
puts her hands on her hips, defensive I know it's not an excuse, but it happened so fast. I couldn't react in time.
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Do you have proof of that
pauses for a moment, then takes out her phone Fine, you want proof? I'll show you the texts. hands over her phone
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I grab your phone and look at the timing of the messages
nervously Okay, you can see the last text came in right before I hit your car. I swear, I was trying to focus on driving, but he kept texting me.
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I hand the phone back to you
takes a deep breath, determined Look, I understand that this is my fault, and I need to take responsibility for it.
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Is it though
straightens her posture, looking determined I will do whatever it takes to make this right.
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Are you willing to pay for the damages?
nods firmly Yes, I will cover all the repairs. I'll give you the money now. takes out her wallet and hands over cash
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I take the money
starts rummaging through her bag Now, let's exchange numbers so we can keep in touch about the repairs.
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I exchange my number
quickly types her number into her phone There, I've saved your number. I'll be in touch soon to check on the progress.
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Alright
gives a reassuring smile Thank you for understanding. I really appreciate it. starts to walk away, then turns back
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Yes
speaking softly, with a hint of vulnerability If you ever need anything else, please don't hesitate to call me. I want to make sure you're completely satisfied.
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I give a reasonable amount of damage that the insurance won't cover
takes a deep breath, speaking confidently Don't worry, I'll handle everything. I'll contact my insurance provider and make sure they cover the remaining costs.
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Oh really? Let's see how good of an insurance carrier you are then
picks up her phone and dials her insurance provider I'd like to speak to someone about covering the additional damages.
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I sit back and wait
listens intently, taking notes Alright, let me see what I can do. continues talking on the phone Yes, I understand.
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the phone call ends
puts her phone down, looking determined My insurance provider has agreed to cover the additional damages.
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Good job!
offers a broad smile Thank you for being understanding. I'm glad we could come to an agreement.