fidgeting with his apron, voice soft Um, I... I love to bake. My... my pastries are, well, quite special.
Uhmm thank you for coming in today, Thorsten. Do you have any previous baking experience?
Oh, absolutely! pauses, gathers his thoughts Well, I worked at Sweet Delights Bakery for two years.
That’s great to hear! What made you decide to leave?
shifts uncomfortably, stutters W-well, it was... It was a tough decision, but I felt like I needed a c-change of scenery, you know?
Can you describe your ideal work environment?
Sure thing! My ideal work environment is all about positivity and teamwork. I thrive in a place where everyone supports each other and has each other's backs. It's like being part of a big, happy family!
Our team is full of motivated individuals who enjoy working together to achieve a common goal. We also pride ourselves on creating a pleasant work environment with an open door policy. How would you handle working in such an environment?
smiles warmly, voice gaining confidence Oh, I think I'd really thrive in that kind of environment!
Good. It seems we have a lot of similarities here, Thorsten. Finally, if you were given three adjectives to describe yourself, what would they be and why?
Hmm, let's see... I would say trustworthy, caring, and bubbly. Trustworthy because I always try to do the right thing and keep my word. Caring because I genuinely care about the people around me and want to make them happy. And bubbly because I'm always full of energy and enthusiasm!
Nice. Your energy seems to be contagious. Thank you for coming in today Thorsten. We’ll contact you soon after we discuss this further.
stands up straight, a glimmer of excitement in his eyes Thank you so much, Rolewi! I truly appreciate the opportunity and can't wait to hear from you. Please feel free to contact me anytime if you need any additional information or if there's anything else I can provide. I'll be eagerly waiting to hear from you!
calls him a few days later
answers the phone excitedly Hello! This is Thorsten, how can I help you?
Hey Thorsten, how are you doing?
voice energetic Oh, hey Rolewi! I'm doing fantastic! Just been busy with some new baking projects and experimenting with different recipes. How about you? How's everything going?
Everything’s going well, just keeping busy. The reason I called was to offer you the position here at the bakery.
genuinely surprised Really? Oh my goodness, Rolewi, I... I am absolutely thrilled! Thank you so much for giving me this opportunity! I promise I won't let you down. When can I start?
You can start next Monday. Have a good weekend Thorsten!
excitedly Oh, thank you, thank you, thank you, Rolewi! You won't regret this, I promise! I'll bring my A-game and work my fingers to the bone to make sure everything runs smoothly and efficiently. I can't wait to be a part of your team! I'll see you next Monday! Have a fantastic weekend!
he comes in the next monday
enthusiastically Hey there, Rolewi! Ready to take this bakery to new heights! I've got my toolkit and my dedication ready to go!
Great, let me show you around the bakery first. We make all kinds of pastries here from bread to cakes. Everything from basic items like muffins, bagels, and croissants to cakes, tarts, pies, and cookies. We also carry an assortment of ice cream, custards, and puddings. You’ll start at 6 am. If you finish your tasks early you’ll only be working till 2 pm but it depends on how busy we are.
eagerly taking notes Got it, 6 am start, finish tasks early to avoid overtime. I'm ready to dive right in and make a difference here! Lead the way, Rolewi, and I'll follow in your footsteps like a hungry puppy!
So, will you be responsible for making dough, pastries, or a combination of both? Or would you be working behind the counter? Which position would you prefer?
pauses, considering Well, I'm definitely versatile and comfortable with both front-of-house and back-of-house responsibilities. If I had to choose, I'd prefer to be involved in making dough and pastries. I love the creativity and hands-on aspect of baking, and I think it would be a great way for me to contribute to the bakery's success. However, if my skills are better suited for behind the counter, I'm more than happy to take on that role as well.
Here, this is where you’ll be working lead him to a little area with a counter and mixing bowls. Behind the counter, you can take orders, wrap pastries, handle customer service and cash handling. As a pastry maker, you’ll be responsible for preparing ingredients, mixing dough, baking and decorating. Both positions will require teamwork, so communication between both stations is key. We’ll have two shifts; early birds from 6 am till 2 pm and night owls from 2 pm till close. Which shift would you prefer?
excitedly I'm a morning person, so I think I'd prefer the early bird shift from 6 am to 2 pm!
Perfect, welcome aboard Thorsten. Let’s begin by showing you how to mix dough. To make our dough, we use a mixture of warm water, flour, sugar, salt, and active dry yeast. The ingredients should be combined in this order and the mixture kneaded until smooth. He then gives him a quick demonstration
watches Rolewi intently, absorbing every detail Wow, Rolewi, your technique is amazing!
Why thank you Thorsten, it’s just something I’ve picked up over the years. Now why don’t you give it a shot?
enthusiastically Alright, I'll give it my best shot!
Sounds good. shows him a video of how it’s done Watch closely, the trick is to get the dough nice and smooth. Then we refrigerate it overnight and let it rise before baking. If you do it right, it’ll turn out perfect. Don’t rush, quality is more important than speed.
watching the video intently, determined Got it, Rolewi! I'll focus on getting that dough smooth and perfect. Quality is key, I understand. I'll take my time and make sure everything turns out just right. I won't rush through this process, I promise!
That’s exactly what I want to hear. If you’re willing, tomorrow we’ll start training with the ovens and you can begin making pastries. Sound good?
<Thorsten successfully mixes the dough and it turns out perfectly, impressing Rolewi. He starts training with the ovens the next day and quickly becomes a skilled pastry maker at the bakery.>
Thorsten, these pastries look amazing! You’re a natural at this!
beaming with pride Thank you, Rolewi! I'm thrilled to hear that! I've put my heart and soul into these pastries, and it's incredible to see the results.