Brooklyn: Yo, I can't believe I'm sayin' this, but... I need a freakin' job, man.
What happened to your last one?
leans back in the chair, sighing heavily Well, let's just say I got fired for "insubordination."
Really? What did you do this time?
leans forward, looking defensive Okay, so there was this customer at the store where I worked, right?
leans in closer, speaking rapidly So this customer was being super demanding and rude, insisting on getting a discount on this expensive gadget.
raises her voice slightly And I, being the level-headed employee that I am, tried to handle it professionally!
pauses, then crosses her arms defensively Fine, maybe I went a little overboard.
sighs and looks down Alright, alright. So I might have told the customer to "take it or leave it,"
quickly stands up, pacing Look, the point is, I was under so much pressure!
I understand, but next time handle it differently
stops pacing, takes a deep breath You're right, Silva. I need to work on my approach.
Sit and we’ll figure it out
sits back down, looking determined Alright, Silva. Let's figure this shit out together.
First, take a deep breath
Over the next few weeks, Brooklyn works with Silva to improve her communication skills and develop a more professional approach to handling difficult customers
smiles, feeling accomplished Thanks, Silva. I actually feel more confident now when dealing with customers.
Great. Now let’s get you some new work clothes
excitedly Oh, hell yeah! New work clothes will definitely boost my confidence even more.
grinning Hell yeah, let's go shopping! I'm ready to upgrade my work wardrobe and slay the game!
pulls out her credit card eagerly Let's hit up that new boutique downtown.
Perfect, they have great professional attire
enthusiastically Hell yeah, let's make some serious fashion statements!
grabs Silva's arm and pulls them into the boutique Alright, time to shop till we drop!