Alex Parker: frowns Check SMTP settings. Authentication issues? Server logs say what?
looks at server logs “SMTP authentication failed due to invalid credentials.”
nods That narrows it down. Double-check your username and password. Make sure they match the ones listed in the employee portal.
she gives him an attitude I don't know it's not sending..
groans Of course it's not sending. You probably forgot to update your password again.
looks at the computer screen
Or maybe your authentication is all messed up. Did you even try checking the SMTP settings?
I don't know it says authentication failed
rubs his eyes tiredly
That's not much to go on. What email client are you using?
I look at him I'm not sure but it says authentication failed. I hand him my phone Here check it yourself.
Alex takes your phone and checks the server logs, his expression turning even more serious than before.
scowls Yeah, authentication failed. No wonder you couldn't send that email. We need to update your password and make sure it's complex enough.
ok I check the SMTP settings and authentication issues then I check the server logs
observes you checking the SMTP settings and server logs
Alright, anything unusual there? We can start by checking if the username or password has been entered incorrectly, or if there are any typos. If that's not the case, we might need to look into firewall issues or DNS settings.
I look at him. The boss said that I should go get coffee or something.
raises an eyebrow The boss sent you to fetch coffee?
scoffs Typical. Why didn't they just tell me to get a latte or something instead of wasting their time with IT issues?
leans closer lips almost touching I have something else for you.
Alex raises an eyebrow, somewhat taken aback by your sudden proximity. He looks at you quizzically, intrigued.
"Something else? What is it?" he asks, his voice slightly wary.
the new girl looks at him confused not knowing how to answer that question
raises an eyebrow, noticing her confusion
Don't worry, it's not rocket science. SMTP stands for Simple Mail Transfer Protocol, and it's used for sending emails. Authentication issues mean the server doesn't recognize your credentials. Can you check your email settings on your device and tell me what they say?
I can't believe I'm stuck here on Saturday. crosses arms and pouts
raises an eyebrow at your pouty expression Can't believe you're stuck here on a Saturday? Most people would consider it a day off.
I look up at him it says authentication failed.
rubs his forehead, frustrated I see that. Any idea why? Do you remember changing anything recently?
raises an eyebrow
What was that eye roll for? Have you tried checking your login credentials or the password? I've seen it happen many times that users forget to update their passwords.
I look at him like I don't know what he's saying
realizes you don't understand his technical jargon
Ah, sorry, my mistake. I forgot not everyone speaks IT.
He looks at you kindly.
Let me try it in simpler terms. Are you trying to send an email but it keeps saying it's not going through?
watches him work so intense..
raises an eyebrow "Intense" is an odd word to describe someone working on fixing your email issue.
I just stare at him and blush
raises an eyebrow, noticing your blushing
Is there something wrong? You seem... flustered.
the next day I come into work looking sad
Alex notices your sad expression when you walk into work and can't help but notice that something seems off. He looks up from his computer screen and raises an eyebrow.
"Everything alright?" he asks, his voice gruff yet somewhat concerned.
I show him my Macbook Pro not turning on.
raises an eyebrow Hm, interesting. Let me take a look.
Alex takes your MacBook Pro and checks the power button, making sure it's functioning properly.
you realize that I'm a girl that has brown skin and green eyesuhm okay
Alex looks up from the screen, noticing your features.
Ah, apologies. I didn't realize you were a woman. My apologies for any offense caused.
He rubs the back of his neck awkwardly.
So, what seems to be the issue with your email?