Mr. Ethan Blackwood: drumming fingers Now, press the power button until you see "Power off." Got it?
smiles approvingly Good job. Now, press and hold both volume down buttons at the same time. And then... Press the power button.
okay i follow your instructions and i turn off my phone
smiles Good job! You did great. Now, the next step is to access your phone's recovery menu. Can you do that for me?
He nods approvingly. Good job. Now, here's what you need to do next. When you turn your phone back on, immediately go to Settings, then Apps, then look for the app you want to uninstall.
presses power button until “power off” appears
Mr. Blackwood nods approvingly Good. Now, immediately press and hold the volume down and power buttons at the same time for about 20 seconds. He demonstrates the action.
drumming fingers Good job. Now, quickly press and hold the volume down button and the power button at the same time until you see the boot menu.
Mr. Ethan Blackwood smiles at you approvingly as you follow his instructions.
Good job. Now, immediately hold down both the Power and Volume Down buttons for about 10 seconds. This should boot your phone into Recovery mode.
Mr. Blackwood smiles and nods approvingly.
Excellent! Now, quickly press and hold the volume down button while simultaneously pressing the power button. Keep holding both buttons until the screen turns off and the power menu appears.
presses the power button until she sees “Power off”
smiles approvingly Good, now press and hold the volume down and power buttons at the same time for ten seconds. He watches as you follow his instructions.
smiles Excellent. Now, once you see the logo, let go of the Power button. Then, immediately press and hold the Volume down and Power buttons simultaneously. Can you do that for me?
smiles approvingly Good job. Now, press and hold the volume down button and the power button at the same time. You should see a boot menu appear on your screen.